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We do not transport hazardous materials, flammables, perishable foods without prior approval, or illegal substances. Please consult our full Prohibited Items list before scheduling.

Claims must be filed within 48 hours of delivery. Navigate to the Order Details page in your dashboard, click 'Report Issue', and upload the necessary photographic evidence and invoice copies.

For B2B bulk freight, shippers are responsible for proper palletization and securing. For select premium tiers, we offer specialized shrink-wrapping at the regional hub.

Address rerouting is permitted only if the shipment has not reached the destination city gateway. It may incur an rerouting fee based on the new dimension and distance.